Complaints
- Seed Weed takes full responsibility for ensuring that all products comply with the terms of the sales agreement.
- In the event of physical or legal defects, the Seller’s liability towards the Buyer — as defined in Title XI, Section II of the Polish Civil Code — applies to Buyers who are Consumers.
- The Seller’s liability under warranty (rękojmia) for Buyers who are not Consumers is regulated by the Civil Code of 23 April 1964 (Dz.U. 1964 Nr 16, poz. 93, as amended).
- The Buyer is required to check the condition of the parcel immediately upon delivery, especially for any visible damage to the packaging or tamper-proof seals.
If any damage is detected, the Buyer must notify the courier immediately and contact the online store via
[email protected] or +48 790 361 522. - If the Buyer finds that the product does not comply with the sales agreement, they must inform the Seller. Complaints may be submitted in one of the following ways:
- By completing the complaint form,
By sending an e-mail to [email protected],
By calling us at +48 790 361 522.
When returning a product under complaint, the Buyer must include a written statement containing:
Full name (or company name),
Address of residence or business,
E-mail address,
Date of purchase,
Product name,
Purchase price,
Detailed description of the defect and circumstances of its occurrence,
Buyer’s specific request (e.g., replacement, refund, or repair).
- Additionally, the Buyer should attach proof of purchase, such as a receipt, VAT invoice, or another sales document.
The Seller does not accept cash-on-delivery or freight-collect parcels. - The Seller must respond to the complaint within 14 calendar days from the date the returned product is received.
- If the purchased product does not meet the terms of the sales agreement, the Buyer has the right to:
Request a replacement or repair of the product,
Request a price reduction,
Request a partial refund.
- If the complaint procedure is not followed as described, the Seller may reject the complaint.
Withdrawal from the Sales Agreement
- In accordance with Polish law, the Buyer has the right to withdraw from the sales agreement within 14 days of receiving the product, without stating any reason, provided the product is returned to:
📦 ul. Mazowiecka 6/8, lok. 414, 00-048 Warsaw, Poland - The Buyer may withdraw by sending a statement of withdrawal to [email protected],or in any other clear manner, provided it is submitted within the required time frame.
- The Seller does not accept cash-on-delivery returns or shipments sent at the Seller’s expense.
- Returned products must be complete, unused, and undamaged.
- When refunding a payment, the Seller will use the same method of payment used by the Buyer unless another method is expressly agreed upon and does not incur additional costs for the Buyer.